Novy Build Ltd Privacy Notice Meta lead forms and project enquiries | Last updated: 20 October 2026 Who we are Novy Build Ltd (company number 09970353), trading as Novy Build, is responsible for the personal information described in this notice. Contact us about privacy or your information:  Email: jnnovy@yahoo.com  Telephone: 07988 777 163  Website: www.novybuild.co.uk What information we collect When you contact us or submit a Meta lead form, we may collect the information you provide, such as your name, email address, telephone number, postcode or area, the type of building project you are considering, whether you have drawings or plans, and any other details you choose to include. Meta may also process information about your use of Facebook or Instagram and your device in accordance with Meta’s own privacy information. How we use your information We use your information to:  respond to your enquiry and contact you about the project you asked us about;  understand the project type and whether it is in an area we cover;  discuss your plans and, where appropriate, prepare an estimate or quotation;  keep a record of enquiries and our communications; and  protect our business and deal with legal claims or obligations where needed. We do not use your enquiry details for unrelated marketing unless you separately ask to receive it or we have another lawful basis to do so. You can ask us to stop marketing at any time. Our lawful reasons for using your information We use information you submit to respond to your enquiry and take steps you request before entering into a contract. We may also use it where necessary for our legitimate interests in managing enquiries, running our business and keeping appropriate records, provided those interests do not override your rights. Where your information comes from We receive information directly from you when you submit a form on Facebook or Instagram, contact us through our website, or otherwise contact Novy Build. Who we share your information with We may share relevant information with:  Meta, which provides the Facebook and Instagram lead form service;  people at Novy Build who need the information to respond to your enquiry; and  service providers who help us operate our website, manage enquiries, communicate with you or run our advertising. They may use the information only as needed to provide services to us and handle it under appropriate safeguards. We do not sell your personal information. Some service providers may process information outside the UK. Where this happens, we will use an appropriate legal safeguard for the transfer where required. How long we keep your information We keep your enquiry details for as long as reasonably necessary to respond to you, follow up about your project and meet any legal obligations, then delete them when they’re no longer needed. If you become a customer, we may need to keep relevant project records for longer to manage the work or meet legal and accounting requirements. Keeping your information secure We use reasonable measures to protect personal information from loss, misuse and unauthorised access. No method of storing or transmitting information is completely secure, but we take steps to limit access to people and providers who need it. Your data protection rights Depending on the circumstances, you may have the right to ask us for a copy of your personal information, correct it, delete it, restrict or object to its use, or receive information in a portable format. If we rely on consent, you can withdraw it. These rights are subject to legal conditions and exemptions. To make a request, use the contact details above. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint. If you have a concern about how we have handled your information, please contact us at jnnovy@yahoo.com with the details. We will acknowledge your complaint within 30 days, investigate it without undue delay, keep you informed and tell you the outcome. Changes to this notice We may update this notice when our data practices or legal requirements change. The latest version will be available on our website, with the updated date shown at the top